D2C / E-commerce
Automating a D2C Brand’s Sales on WhatsApp
Deployed WhatsApp API automation that recovered abandoned carts and 5x-ed repeat orders.
Dashboard mockup · Aura Wellness34%
Cart recovery
+34%
5x
Repeat orders
<10s
Response time
-95%
-62%
Support load
The Challenge
A D2C wellness brand had a 71% cart abandonment rate and a support team drowning in repetitive WhatsApp queries with slow response times.
The Solution
We built an official WhatsApp Business API system with automated cart-recovery flows, a product catalog, an AI FAQ bot and CRM sync — with human handoff for complex queries.
The Tech Stack
WhatsApp Cloud APINext.jsMongoDBAI AgentsShopifyMeta Catalog
“PyTech felt like an extension of our own team — senior, fast and outcome-obsessed.”
— Aura Wellness
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